Frequently Asked Questions



I’ve found some products online that I haven’t seen in any of your stores. Are some items exclusive to the website?

Yes, some items will only be available online. In addition, item availability may vary by retail location. Should you have a question relating to a specific product and it’s availability in our stores, please call your closest store location directly.

Do you price match to your stores or other competitor’s sites?

Due to circumstance beyond our control, we cannot price match instore or online.


Do you sell gift cards on the website?

At this time gift cards are only available for purchase in our stores. Fairvilla Megastore gift cards are only good in our retail stores and cannot be used for online purchases.


I placed an order online today and when I entered my mailing address my order was declined, why?

Due to different state and local laws and ordinances, we are not able to mail the products offered on our site to all addresses.


See our online returns policy HERE 

Privacy Policy:

See our online privacy policy HERE

Terms and Conditions:

See our online policy HERE

2257 Compliance Statement HERE